Canada Revenue Agency

• CRA says AI will help boost call centre accuracy for taxpayers seeking info

  A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce 'automation' to improve the accuracy of CRA agents' advice.

  Canada

  Oct 28
  
• CRA gave accurate tax info to 17% of individual callers: AG report

  Auditor General Karen Hogan's report said most callers waited an average of 31 minutes, with just 18 per cent of calls meeting the CRA service standard of within 15 minutes.

  Canada

  Oct 21
  
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• CRA says it’s on track to meet call centre targets by deadline

  The Canada Revenue Agency says it has improved call centre delays and is on track to meet a December targets set by the federal Minister of Finance.

  Canada

  Oct 17
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• Automatic tax-filing for low-income Canadians coming in 2025 budget: Carney

  The measures will be rolled out in the upcoming federal budget, scheduled to be tabled on November 4, Prime Minister Mark Carney said.

  Canada

  Oct 10
• Federal union expands campaign against Canada Revenue Agency cuts

  The "Canada on Hold" campaign was launched last month with a focus on CRA call centres but has now been expanded to draw attention to staffing cuts across the agency.

  Canada

  Sep 17
• Tax consultant charged after Edmonton man’s $32K disability refund vanishes: ‘Just so relieved’

  An Edmonton tax consultant accused of stealing more than $32,000 from her former client is now facing charges and will appear in court in October.

  Features

  Sep 11
• Need to disclose a tax mistake? The CRA says these coming changes will help

  New changes announced to the CRA's Voluntary Disclosures Plan could make it easier to find 'some financial relief' during the next tax filing season.

  Consumer

  Sep 11
• Wait times at ‘bloated and Byzantine’ CRA frustrates Canadians, B.C. MP says

  "What we know is that when you owe the government money, they have no problem getting ahold of you," Gord Johns, MP for Courtenay-Alberni, told Global News.

  Economy

  Sep 4
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• CRA needs 100-day plan to fix ‘unacceptable’ services, minister orders

  The Canada Revenue Agency has been given 100 days to improve services for Canadians after consultations with the federal Minister of Finance and National Revenue.

  Canada

  Sep 2
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• The CRA needs to give Canadians ‘relevant, clear’ information: watchdog

  In its annual report, the Taxpayers' Ombudsperson outlined steps and recommendations for the Canada Revenue Agency to improve services based on taxpayer complaints.

  Economy

  Jun 20